Frequently Asked Questions
ORDERING AND PAYMENT
We are an established company providing a wide range of hotel amenities and accessories. If you have questions about our order process then the below information may help.
Click on the relevant point for further detail or a specific answer.
There are plenty of ways to order your Saffron Vedik and each is straightforward, fuss free and fast:
- Online via our website. Simply place your order on the website and checkout via our secure payment page where you can pay by Visa, Mastercard, Debit Card or Paypal.
- By Email. Email your order to sales@saffronvedik.com and we will process your order and email you a secure credit card payment link for you to pay, or if you prefer we can send a proforma invoice which you will need to pay before we dispatch your goods.
- By Phone.You can call or text on our customer care number +447474158897
As we are a e-commerce trade website, all of the prices displayed are exclusive of VAT.
VAT will be added at checkout at the prevailing rate.
If you would like a VAT invoice, simply CONTACT US on sales@saffronvedik.com with the order details and we will email you a detailed invoice.
You don’t need to have an account with us to be able to order, however if you would like to open an account for a repeated orders.
Minimum order value is above £10/- with delivery charges extra.
Delivery in UK is free if the order is above £100/-.
DELIVERY
We always maintain the most efficient and timely delivery service possible for all our customers, however if you have questions about delivery or there is a problem with your delivery then please send an email to our customer care team on contact@saffronvedik.com. We will respond to all your queries within 24 hours of receipt of your email.
Deliveries are done by leading courier companies and will incur the following charges:
UK mainland £4.50/-
Scottish Highlands £5/-
Channel Isles £10/-
Isle of Man £15/-
Isle of Wight £15/-
Scilly Isles £20/-
Northern Ireland £20/-
Deliveries to UK Mainland over £100/- if free of charge.
On the day of the your delivery you will receive a 1 hour delivery time slot from the courier and will be able to live track your order. Please ensure that someone is available to sign for your delivery. (Please note that this service is only available if you tell us your email address and mobile phone number in your order).
If you are not in when our courier tries to deliver, they will leave a calling card. You should contact the courier to rearrange your delivery to a convenient time using the instructions provided.
You will receive a text or email from our courier on the day of your delivery advising you of a 1 hour time slot. If there is no one available to sign for the order at this time, please follow the instructions in the email / text to rearrange to a suitable time or to deliver to an alternative address. (Please note that this service is only available if you tell us your email address and mobile phone number in your order).
You will receive a text or email from our courier when your order has been dispatched and on the day of your delivery advising you of a 1 hour time slot. If you would like to have your order delivered the following day or to another address, please follow the instructions in the email / text to rearrange. (Please note that this service is only available if you tell us your email address and mobile phone number in your order).
Unless stated otherwise, we aim to deliver your goods within 3-5 working days. If you haven’t received your order by this time, please CONTACT US.
Sometimes, if orders are made up of multiple items, we might ship from various locations and so items will be delivered separately. If your delivery note states that you should have received your whole order in one delivery, and you are missing items, please CONTACT US.
PERSONALISED PRODUCTS
Branded or personalised products are one of our specialities and they can be a brilliant added touch for your hotel customers. If you’re considering ordering some, the following information may help.
Click on the relevant point for further detail or a specific answer.
Yes we can we offer this service to all the customers whose order is above £500/-. We have range of great quality ‘bespoke products’, specially tailored to your needs. Whether you’re looking for slippers, bathrobes, or any other amenities, we can provide these (and more) at very competative prices.
Minimum order is £500/- exclusive VAT. Quantities may apply and lead times may vary depending on the product.
Please CONTACT US for more information
Unfortunately, we are unable to offer a refund or exchange on any bespoke products.
SAMPLES
At Saffron Vedik we understand that sometimes products need to be tried before you buy. We are more than happy to send out free of charge samples of our toiletries and guest amenities and other some smaller items .
If you would like to receive free samples.
Please CONTACT US for more information.
